Discover the power of post-mortems for enhancing K-12 operational efficiency. This crucial "lessons learned" session helps school districts pinpoint successes, identify challenges, and implement actionable improvements in processes, tools, and communication. Learn why a blameless post-mortem is essential for proactive problem-solving, team empowerment, and building more robust support systems in...
A Halloween Thriller: Dodgers’ Game 5 Comeback and the Win Probability Rollercoaster
There I was, decked out in Star Trek Lower Decks costume at a Yelp Halloween party, watching Game 5 of the World Series on a massive LEDTV at Funburger in Valencia. It was a classic LA night – costumes everywhere, drinks flowing, and a crowd of Dodgers fans all clinging...
Understanding Variation in a System: A Fact of Life
In the world of IT and operations, variation isn’t just a theory—it’s a reality. From traffic patterns in Los Angeles to service level agreements in an IT department, variation in systems is a fact of life. Understanding and managing this variation is essential for ensuring smooth operations, whether you’re dealing...